Mergi la conținut

Terms and Conditions

doctorchat.online  does not provide medical advice similar to that offered by doctors who consult with you in person. Doctor Chat does not intend to replace specialized medical consultation. Users should not base their future actions on the advice provided on Doctor Chat, as they are just suggestions and do not constitute a medical diagnosis. A medical diagnosis requires consultation with a specialist doctor in person.
Doctor Chat aims to provide professional information that is accessible to all users interested in their health. It is important to emphasize that the information presented on this platform is supplementary and in no way can substitute the recommendations given by doctors who have contact with your specific case. The purpose of this platform is to provide general advice. This platform should only be used for obtaining general information to better understand your health condition. Doctor Chat is not a service for medical emergencies. The doctorchat.online platform offers users the possibility to request professional advice from specialist doctors regarding a specific health issue securely, through information technology and electronic communication means. The services provided, at the user’s request, can be in the form of interactive chat or video conferencing. The provided services are subject to a fee.
The materials and advice provided by the Doctor Chat platform should be seen as mere information and not as comprehensive medical analyses or advice. Our advice is based solely on the symptoms you describe. Due to this, you must assume that an incorrect or incomplete description of symptoms may lead to discrepancies between the advice provided and your actual health condition.
The responses provided through the platform are for educational and informational purposes only and cannot be considered, under any circumstances, equivalent to specialized medical consultations or analyses. Due to the nature of communication through the internet, a detailed medical consultation is not possible. Therefore, the medical information presented on our platform should not be used as an alternative to a medical consultation conducted in person by a specialist doctor. The Doctor Chat platform, the Platform Administrator, as well as all collaborators whose advice can be received through Doctor Chat, cannot be held responsible for any damages or losses of any kind.
Terms and Conditions of the doctorchat.online website doctorchat.online
1. General Terms
This document, which contains the terms and conditions for using the doctorchat.online Platform (referred to as „Terms and Conditions”), outlines the conditions under which any person can visit or access the Doctor Chat platform (doctorchat.online) or use the services offered through the platform.
In these Terms and Conditions, the following definitions apply: „Platform” refers to the web platform/application doctorchat.online; „Platform Administrator” refers to Webmedconsult S.R.L. with its headquarters in Bucharest, sector 6, Splaiul Independenţei no. 273, block 3, floor 3; „Service” refers to any service offered on the Platform, including any modules or components; „User” refers to any person who visits or accesses the Platform, creates an account on the Platform, or wishes to use or actually uses the Service. „Doctors” refers to collaborating doctors who provide answers to user questions through the Platform.
If these Terms and Conditions, or any provision within them, are not accepted, the User is obligated to immediately cease accessing the platform. Continuing to access or visit the platform, any of its pages, or using the Service, including any of its components, constitutes full and unconditional acceptance of the Terms and Conditions and all provisions within them.
The User expressly and fully understands and accepts the provisions of these Terms and Conditions (the Contract between the User and the Platform Administrator) and agrees to use the Service strictly in accordance with them. Users who have created an account on the Platform understand and accept that the continued use of their account, as well as any further access or visitation to the platform, any of its pages, or use of the Service and its components, constitutes full and unconditional acceptance of the Terms and Conditions and all provisions within them. Non-acceptance of the Terms and Conditions by these Users obligates them to immediately cease accessing the platform.
If you do not agree with the provisions of these Terms and Conditions, please do not use the services offered by the Site.
The Platform Administrator may assign the rights and obligations arising from these Terms and Conditions to a third party at any time, including by transferring the Contract (Terms and Conditions) to a third party. The User anticipates and consents to such assignment, in accordance with the provisions of Article 1315 and subsequent articles of the Civil Code. To remove any doubt, users of the doctorchat.online platform anticipate the substitution of Webmedconsult S.R.L. with a third party in the relationships between the third party and Users based on the provisions of these Terms and Conditions.
2. Rights to the Content of the Site
The content and graphic elements of the Platform, including but not limited to all text content and any other material transmitted in any form by and to Users (through direct viewing on the Platform, newsletters, or any other materials directly or indirectly related to the Platform), belong to the Platform Administrator and its partners and constitute the content of the Platform.
The content of the Platform, regardless of its location on the Platform and its type, can be used exclusively for personal purposes, as defined in this document as strictly non-commercial purposes, without any direct or indirect intention to obtain profits or gains of any kind from such use. Any use of the content by third parties for any purposes other than personal ones can only be done with the prior written consent of the Platform Administrator.
Copying, adopting, reproducing, publishing, transmitting, selling, distributing, in whole or in part, in its original or modified form, the content of this Platform or any part thereof, for any purposes other than personal use, is strictly prohibited. The Platform Administrator reserves the right to take legal action against any person and/or entity that violates the above provisions in any way.
Posting any content on the Platform, including materials, comments, images, video sequences, but not limited to these, that contain obscene or vulgar language, illegal texts, threatening, abusive, indecent, racist, sexist messages, or that could discriminate against any person in any way or violate any other rights and freedoms of individuals according to applicable law, is strictly prohibited.
3. Privacy Notice Regarding Personal Data Protection
In accordance with the requirements of the applicable legislation on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 on the processing of personal data and the protection of private life in the electronic communications sector, the Platform Administrator will securely manage and process the personal data provided by Users only for the specified purposes. We inform you that the personal data provided by Users to the Platform Administrator are processed for the optimal provision of the Service. Additionally, the Platform Administrator undertakes not to provide or disclose the content of the information obtained from users to third parties obtained in the actual provision of the Service.
4. Fees and Payments
Regarding the paid services available through the Platform, the User agrees to pay the fees for the respective services to the Platform Administrator, as per the information available on the Platform. A User will be able to access the respective services in accordance with the provisions of these Terms and Conditions and the information available on the Platform, only after authentication and payment of the corresponding fees.
The User cannot request a refund of this fee in any situation where they have violated any provisions of these Terms and Conditions.
The Platform Administrator reserves the right to change the fees for any of the services and establish new fees at any time, at its own discretion. Any changes in fees will become effective immediately after notifying the User (via email or by posting it on the Platform, according to the Platform Administrator’s choice).
Considering the payment made by card, the User fully complies with the terms and conditions of the payment operator, and Webmedconsult S.R.L. is entirely exempt from any liability regarding any issues encountered during the payment process.
5. Refund Policy

The request for a refund can be made by the User only in the following cases:

1. If their question has not received a response at the time of the refund request, and more than 10 calendar days have passed since its publication.

2. In the case of a video conference, if the doctor did not connect at the scheduled date and time. If the doctor fails to connect at the agreed date/time, regardless of the reasons, the request is automatically canceled with a full refund of the paid amount, or an alternative date/time is mutually agreed upon for the User to receive the requested service.

3. If the doctor is unavailable, the Platform Administrator reserves the right to redirect the User’s request to another doctor, without issuing a refund.
To request a refund, the User will need to contact the customer relations department in writing, specifying the email associated with their user account.

The refund will not be issued if, in the case of a video conference, the User fails to connect at the scheduled date/time. In this case, a mutually agreed-upon alternative date/time will be arranged for the User to receive the service provided through the Platform.
6. Links to Other Websites
Users understand and accept that the Platform may contain links or references to other websites that are not under its control or guidance. The Platform Administrator is exempt from any liability regarding the content or opinions expressed on these other websites, as well as their accuracy and correctness. Users understand and accept that these websites are not monitored, controlled, or verified in any way by the Platform Administrator. The inclusion of a link or reference to other websites does not imply any endorsement by the Platform Administrator. When Users access these websites, they do so at their own risk, knowing that the use of services offered by these websites is subject to the terms and conditions set by the administrators of those websites.
7. Limitation of Liability
The Platform Administrator does not assume any obligation and does not provide any implicit or explicit guarantees for the content of the Platform or for the entire content provided by Users. The Platform Administrator will make all reasonable efforts to ensure the accuracy and reliability of the Platform and will attempt to correct errors and omissions as quickly as possible.
The Platform Administrator does not offer any warranties or liability for the Content of the Platform and, under no circumstances, can be held responsible for any loss or damage that may result from the use of any part, sequence, or mode of the Content on the Platform or from the inability to use it, regardless of the cause or misinterpretation of any provisions of the Platform’s Content. Users understand and accept that the provision of the Service may be affected by certain objective conditions and that any services offered through the Platform are provided on an „as is,” „as available” basis, and Users use these services at their own risk. Consequently, the Platform Administrator cannot be held liable for any information and data in the Platform’s Content, including but not limited to text, images, video sequences, or any other activity related to their use, nor for any other legal consequences arising from them.
Users understand and accept that the Platform Administrator is exempt from any liability in the event of any stoppage, interruption, hindrance, dysfunction, or errors in the operation of the Platform, in the case of any technical errors of any kind, or any errors in the provision of the Service unless they can prove beyond a reasonable doubt that any errors or technical issues mentioned above are directly and exclusively due to the gross negligence of the Platform Administrator.
Expressly, Users understand and accept that the Platform Administrator is exempt from any liability for any direct or indirect damages, including but not limited to loss of profit, commercial loss, or other intangible losses, resulting from the use of the Service or any other aspect related to the Service, as well as from the use of the Platform’s Content in any manner or any legal effects arising from it.
In cases of force majeure, the Platform Administrator and/or its operators, directors, employees, branches, subsidiaries, and representatives are fully exempt from liability. Force majeure cases include, but are not limited to, malfunctions of the Platform Administrator’s technical equipment, lack of internet connectivity, lack of telephone connections, computer viruses, any type of cyberattacks and interference with malicious software, unauthorized access to the Platform’s systems, operational errors, strikes, etc.
8. Doctors
(1) Users understand and accept that the Doctors who provide answers through the Platform are not employees of the Platform and cannot be considered as exercising their profession as independent individuals based on a contract with the Platform/Platform Administrator, within the meaning of Article 385(3) of Law no. 95/2006 on health reform („Law no. 95/2006”). Therefore, they are exempt from any liability for providing medical information through the Platform.
(2) Users understand and accept that Doctors are not liable for damages and injuries incurred in the exercise of their profession: (i) when they are due to working conditions or (ii) when they act in good faith in emergency situations, in compliance with their granted competence. In the event that a court determines that Doctors are not fully exempt from liability under the above Article 1, they will be exempt from liability based on the limitations provided in this article, according to Article 654(2) of Law no. 95/2006.
(3) Users understand and accept that the Platform/Platform Administrator is not a public or private healthcare unit or provider of medical services, and therefore cannot be held liable under Article 657 of Law no. 95/2006 or any other legal basis.
(4) In providing answers through the Platform, doctors are obliged to act with competence and prudence, taking into account the privacy policy, professional ethics, and medical confidentiality in strict compliance with the applicable legislation.
(5) Users assume responsibility for choosing a doctor and the information provided to them in requesting medical advice/recommendation.
(6) Users expressly understand and accept the provisions set forth in articles (1), (2), (3) above, in accordance with Article 1203 of the Civil Code.
9. Applicable Law. Disputes
The rights and obligations of Users and the Platform Administrator, as outlined in the Terms and Conditions, as well as all legal effects resulting from the Terms and Conditions, shall be interpreted and governed in accordance with the current Romanian law. Any dispute arising from or related to the Terms and Conditions shall be resolved amicably. In case of impossibility to reach an agreement, the dispute shall be settled by the competent Romanian court within the territorial jurisdiction of Bucharest.
10. Modification of the Terms and Conditions
The Platform Administrator has the right to modify at any time and in any way any of the provisions in the Terms and Conditions, or the Terms and Conditions as a whole, without any prior notice and without being obliged to fulfill any other formality towards Users. Any modification shall be considered fully and unconditionally accepted by any of the Users through the mere use or access of any feature offered by the Platform or the Service, or by accessing the Platform, occurring at any time after the modification has taken effect. Failure to accept any modification shall entail the obligation of the respective User to immediately cease accessing the Platform and/or using the Service in any way.
SPECIAL CONDITIONS REGARDING THE USE OF THE „ASK A DOCTOR ONLINE” SERVICE
The aforementioned services of providing information regarding certain medical issues and medical recommendations („Service”), available through the Platform, are accessed by you in accordance with the following terms and conditions.
Accessing the Services
1. The Platform Administrator provides informational services on medical topics and medical recommendations, in accordance with the provisions of this Agreement and the explanations provided on the Platform. In this Agreement, the term „medical recommendations” has the following meaning: general information regarding certain medical conditions and should not be interpreted as a specialized medical consultation. Through the Service, the Platform Administrator does not provide medical consultations regarding the health issues of the user or any other person, does not provide a diagnosis, nor treatment instructions for any condition; through the Service, the Platform Administrator provides information on general medical issues as well as personalized medical issues. The Platform Administrator provides the Service subject to the User’s compliance with the provisions of this Agreement.

2. In all cases directly related to a person’s health, please seek the services of your family doctor or a specialist physician. The services provided through the Platform are solely educational and informative and should never be considered as equivalent to specialized medical consultations or examinations in any situation. Considering the nature of communications facilitated by the internet, a detailed medical consultation is not possible; therefore, medical information transmitted through the Services should not be used as an alternative to an in-person consultation with a specialist physician. The services do not, under any circumstances, replace specialized medical consultations. The Platform Administrator does not provide any guarantee that the medical information and recommendations provided through the Services are suitable for the health condition or needs of the Users. Consequently, Users should not base their future actions solely on the medical recommendations provided through the Services, as a medical diagnosis always requires an in-person consultation with a specialist physician. Never neglect or postpone a specialized medical consultation due to information obtained through the Services.

3. By simply accepting this Agreement, the User certifies to the Platform Administrator that they are at least 18 years old. The User also certifies, by simply accepting this Agreement, that they have the legal right to use the Services and access the relevant Service pages, and assumes full responsibility for the choice and use of the Service.

4. In order to obtain information on the desired medical topic, the User will complete a questionnaire providing information about it, with the purpose of providing a clear understanding to the collaborators of the Platform Administrator regarding the desired topic. The User is responsible for the accuracy of the data and information provided to the Platform. Users will primarily use the Service offered by the Platform Administrator in situations where they already have a medical opinion or diagnosis and seek additional information, or in similar situations. Under no circumstances should the User rely on these services as a substitute for specialized medical consultations.

5. The User is responsible for their entire activity related to the Services or in connection with them. Any attempt by any User to fraudulently, abusively, or unlawfully use the Services, or any attempt by any User to use the Services against the provisions of this Agreement or the interests of the Platform Administrator or other individuals, grants the Platform Administrator the right to suspend or terminate, at the discretion of the Platform Administrator, the User’s right to fully or partially use the Services or access the Platform.

6. The User understands and accepts that through the Services, the Platform Administrator directly or through its collaborators only provides certain medical information on specific general or specialized topics indicated by the User, and has no obligation or liability regarding the following, but not limited to: Users accessing the Services through the Platform; the content of files transmitted by Users to the Platform Administrator, collaborators, and contractual partners of the Platform Administrator through the use of the Services; the information received by Users as a result of using the Services; any consequences that may arise from the aforementioned; actions that may or may not be taken by any User or any individual as a direct or indirect result of using the Services. The Platform Administrator cannot be held responsible in any way or to any extent for any actions carried out by the User or for the use of the Services in any manner or any other activity related to the Services. The User uses the Services at their own risk. In case you believe your symptoms represent a medical emergency, please contact the appropriate emergency medical services. Doctor Chat is not a service for medical emergencies. The Platform Administrator does not recommend or endorse any specific tests, procedures, doctors, opinions, or information. The User assumes full responsibility for the use of any information provided through the Services.